Can I transfer or pause my Lume Pilates membership if I am travelling or have a temporary schedule change?

Introduction

Introduction

At Lume Pilates, we understand that life can bring temporary schedule changes or travel plans that may affect your ability to attend classes. This guide explains your options for pausing your membership and the policies regarding transfers to help you manage your Pilates journey flexibly.

Pausing Your Membership

If you have a temporary schedule change or will be traveling, you can pause your Lume Pilates membership for a minimum of one month. Pausing your membership allows you to take a break while maintaining your membership status and avoiding charges during the pause period.

To pause your membership, please notify us at least 7 days before your next billing cycle by emailing us at [e-mail]. This advanced notice allows us to process your pause request promptly and ensure your billing is adjusted accordingly.

Membership Transfers

Generally, transfers of unused classes or membership benefits to another person are not permitted. This policy helps us ensure fair and consistent use of our services for all members. However, if you have special circumstances, we encourage you to contact our team to discuss your individual needs.

How to Contact Us for Assistance

If you have questions about pausing your membership or need assistance due to your unique situation, our friendly Lume Pilates team is here to help. Reach out anytime by emailing [e-mail]. We are committed to supporting your wellness journey, no matter where life takes you.

Conclusion

Lume Pilates values your commitment to improving everyday movement. Our membership pause option offers flexibility for life's changes while transfers remain generally restricted to preserve fair access for all. Please contact us if you have any concerns or require personalized support.