Introduction
If you need to cancel your Lume Pilates membership, this guide will walk you through the process clearly and simply. Understanding cancellation policies ensures a smooth experience without unexpected fees.
Cancellation Policy Overview
At Lume Pilates, we value your commitment to personal growth and wellness and strive to make membership management as straightforward as possible. Please note the key points about our cancellation policy:
- A 30-day written notice is required to cancel your membership.
- Send your cancellation notice via email to info@lumepilates.com.
- Submit the notice before the 1st of the month to avoid late cancellation fees.
- Late cancellation requests (after the 1st) incur a $10 late refund fee.
- Unused classes do not roll over to the following month after cancellation.
Step-by-Step Cancellation Process
To cancel your membership smoothly and without additional charges, follow these steps:
- Compose a written cancellation notice including your full name and membership details.
- Email the notice to info@lumepilates.com at least 30 days before the 1st of the upcoming month.
- Confirm receipt of your cancellation email by follow-up or checking for a response.
- Understand that your membership remains active during the 30-day notice period.
Additional Tips and Information
To avoid unexpected charges or loss, keep these best practices in mind:
- Plan your cancellation well in advance for smooth transition.
- Check your remaining class balance before initiating cancellation, as unused classes expire monthly.
- Reach out to us if you have questions or need assistance with the process.
Contact Us for Support
If you need additional help cancelling your membership or have questions about your account, our friendly team is here for you. Please email us at info@lumepilates.com and we will respond promptly.
Thank you for being part of the Lume Pilates community. We wish you wellness and look forward to welcoming you again anytime.
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